Creator FAQ

You can find your discount codes and shareable links on the Products page (shopping bag icon on the left-hand side).

Discount codes are generated by the brand. If you’d like to request a change, you’ll need to contact the brand directly.

You can reach out by following these steps:

1. Once logged in to your Pattern Creators/brand account, click the messaging icon on the left-hand menu on your homepage. 
    
2. You can then choose to:
   • Join a community chat to connect with the brand and other ambassadors.
   • Or direct message.

Campaigns allow you to join company-wide marketing initiatives.

To participate:

1. Click Opt In on the campaign when invited. 
2. Review the campaign summary for details on deliverables and instructions.

To update your shipping address, go to Settings. Click the icon at the bottom left-hand side of the screen to access and update your personal information.

To authenticate your accounts, you’ll need:

1. A business Instagram account.
2. A Facebook business account connected to your Instagram.

Without this connection, the system won’t authenticate your accounts. For more details, visit our Social Authentication Help Center article.

• Forgot your password? Click Forgot Password? on the login page to reset it.
• Logged in already? Go to Account Settings. Under Account Owner, you’ll find an option to update your password.

If you have issues with either method, please contact us here for assistance.

Here are a few reasons why your sale might not appear:

1. The link wasn’t used to make the purchase.
2. The purchaser has cookie blockers enabled.
3. The purchase was made in an incognito browser.

If you send us the purchase confirmation, we can review and adjust your payouts if needed! 

This could happen because:

1. You didn’t tag the brand in your caption.
2. It's been less than 24 hrs. 
3. Your account is private.

You can manually add your post by clicking Add Post. 

Not always. If you tag the brand in your captions or use required hashtags, your posts should appear automatically.

Note: Instagram Stories aren’t tracked automatically. Please upload screenshots of applicable Stories.

Payments can only be sent after you verify your banking details. To do this, update your payment information and upload a W9 on the Payments page (dollar sign icon on the left-hand side).

Yes. Payments are made through direct deposit, which is highly secure. We don’t use third parties, and account numbers are masked so only you can view them. 

Your profile picture is pulled from your Instagram account. If the wrong image appears:

1. Update your Instagram URL in Account Settings.
2. The new image will update within 24-48 hours.

We can only track data for Instagram business accounts connected to a business Facebook page. This connection is required by Meta for data tracking.

Payments are issued every 30 days. When your sales reset to 0, it means the previous pay period has ended. Sales from that period will be deposited into your account within 1-3 business days.